The way that we communicate with each other is evolving all the time. More and more of us would rather text or use instant messaging services than call our friends and family, while social media, LiveChat, and chat bots have offered a new way to reach brands and companies. Given how text-based our interactions are, some may question the use of a whistleblowing hotline in the disclosure process.
It’s a question we’ve given a lot of deep consideration to (we have to in order to continue providing the best whistleblowing solutions to our clients), and we don’t just think that our whistleblowing hotlines are necessary, we think they’re more essential now than they ever have been.
Here’s why:
Reassuringly human
When you or a member of your team puts in a call to one of our whistleblowing hotlines, we guarantee that there’ll be a human on the other end of the line.
Any situation that requires you to blow the whistle has the potential to be hugely stressful. That’s why having the ability to speak to a calm, and understanding operative, someone who can talk you through the process and the next steps to provide both clarity and reassurance.
Immediate access to decades of experience
Anyone who uses a Safecall whistleblowing hotline will see their report handled by one of our highly experienced investigators.
Our investigators have long histories with either Safecall or in other roles where investigation and detection were key skills, and are rigorously attentive to detail. We only use the best investigators around so you can always be sure that we will get to the bottom of any disclosure, quickly and impartially.
We always follow the facts
At Safecall, our promise to both employees and employers alike is that we provide a fair, non-biased investigative service. We look carefully at the facts presented to us, before delving deeper as part of our thorough investigative process.
We don’t make snap judgements, and we aren’t party to any agendas or office politics, we’re only interested in getting to the truth of the situation and helping you provide a resolution.
Detailed reporting
After any investigation is complete we present you with a detailed report. Enclosed, you will find a full run-down of our findings. Many organisations will never have dealt with a whistleblowing complaint before, so it’s important for us to provide as many details as possible that will help the team conduct a thorough investigation.
Whether you’re making the initial call, or implementing a plan for resolution, Safecall is there to help.